These Terms of Service (the “Terms”) govern your access to and use of the websites, applications, and online services operated by PreSeen Inc. (“PreSeen”, “we”, “us”, or “our”). This includes our main website at https://preseen.ai/, our product workspace at https://cloud.preseen.ai/, as well as any APIs, SDKs, or related tools and features we provide (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms, represent that you are legally capable of entering into a binding contract, and agree to comply with all applicable laws and regulations. If you do not agree to these Terms, you must not access or use the Services.

Our Privacy Policy (available at https://preseen.ai/privacy) is incorporated into these Terms by reference. Please read it carefully. We may modify these Terms from time to time. When we do so, we will update the “Last updated” date above and may provide additional notice as required by law. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the changes.

PreSeen Inc. is located at:

PreSeen Inc.
Apt 8, 455 Grant Ave
Palo Alto, California 94306, USA
Tel: +1 626 687 9178

For any questions about the Services or these Terms, you may contact us at [email protected].

The Services are intended for use by individuals who are at least 18 years old, or the age of majority in their jurisdiction, whichever is higher. By using the Services, you represent and warrant that you meet this requirement and that you are not barred from using the Services under any applicable law or regulation.

The Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe that we may have collected information from a child under 13, please contact us and we will take appropriate steps to remove such information.

To access certain features of the Services, such as data upload, workflow configuration, model training, or collaboration, you must create a PreSeen account (a “PreSeen Account”). You agree to provide accurate, current and complete information during registration and to keep this information up to date.

You may access your PreSeen Account using an email address and password or through a supported third-party login method (such as Google or GitHub, each a “Third-Party Login”). Your use of any Third-Party Login is also subject to that third party’s own terms and privacy policy.

When you choose to sign in with a Third-Party Login, you authorize PreSeen to receive certain information from that provider, such as your name, email address and a unique provider identifier. We may use this information to create or locate your PreSeen Account and, where appropriate, to link multiple login methods to the same account. If the same email address is used with different login methods, we may treat those methods as belonging to a single PreSeen Account where this is consistent with our security model.

You are responsible for maintaining at least one valid way to sign in to your account (for example, a password or an active Third-Party Login), and for managing your own credentials with each third-party provider.

After you successfully sign in, your authenticated session (for example, your login token) remains valid until the earlier of 24 hours of inactivity or 7 days of continuous use without re-authentication. When either limit is reached, you will be required to sign in again to continue using the Services.

For security and abuse-prevention reasons, each PreSeen Account is designed to have only one active session at a time. If your account is used to sign in on another device, browser, or environment, we may end the previous session and show a message such as: “Your session has ended because your account was used to sign in on another device.” We may also require re-authentication or temporarily restrict access where we detect unusual login activity.

You are responsible for maintaining the confidentiality of your login credentials, including passwords, API keys and access tokens, and for all activity that occurs under your account. You must not share your credentials with anyone else or allow others to use your account.

You agree to notify us immediately at [email protected] if you become aware of or suspect any unauthorized access to, or use of, your account or credentials. We reserve the right to suspend, disable, or revoke account access or credentials at any time if we believe this is necessary to protect the security of the Services, our users, or our infrastructure, or if you are in breach of these Terms.

We may offer different usage plans for the Services, which may include free or paid tiers and may be targeted at individual, professional, or enterprise use. Plan details, including available features, usage limits and pricing, will be made available at the time you select or subscribe to a plan or as set out in an order form or similar agreement.

The Services may include limitations on, for example, the volume or size of data you can upload, the amount of compute or training jobs you can run, the number of API requests you can make, or the number of projects and collaborators you can create. We may enforce these limits through technical measures (such as throttling or rejecting requests) or contractual remedies. We may update or change usage limits and plan features from time to time. Where required, we will provide reasonable notice of material changes.

If your chosen plan requires payment, you agree to pay all applicable fees and taxes in a timely manner using a valid payment method. Unless otherwise stated or required by law, fees are non-refundable. We may suspend or terminate your access to the Services if any payment is overdue or if your payment method is invalid.

Subject to your ongoing compliance with these Terms and any applicable plan-specific conditions, PreSeen grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business, research, or personal purposes.

You may not use the Services for any purpose not expressly permitted by these Terms. In particular, you may not resell or sublicense the Services as a stand-alone product, use the Services to build or train a product or service that is substantially similar to or directly competes with PreSeen, attempt to circumvent technical or contractual usage limits, attempt to reverse-engineer or derive the source code of our software or models (except to the limited extent allowed by law), or interfere with the normal operation of the Services.

Any unauthorized use of the Services immediately terminates the license granted to you under these Terms.

For purposes of these Terms:

“User Content” means any data, files, documents, prompts, model inputs and outputs, annotations, labels, configuration files, or other materials that you upload to or submit through the Services. “Outputs” means results generated by the Services based on your inputs, such as trained models, predictions, evaluation results, metrics or reports. “Customer Content” collectively refers to User Content and Outputs.

As between you and PreSeen, you retain all rights, title and interest in and to your Customer Content. We do not claim ownership of your Customer Content.

To operate and improve the Services, you grant PreSeen a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to host, store, reproduce, process, transmit, display, and otherwise use your Customer Content as reasonably necessary to provide the Services to you. This includes, for example, ingesting and storing your data, running workflows, training and evaluating models, generating Outputs, providing support, and performing backups.

Unless we have agreed otherwise with you in a separate written agreement (for example, an enterprise contract that restricts data usage), you also grant PreSeen the right to use your Customer Content for internal purposes such as analytics, quality assurance, safety checks, debugging, research, and improving our models, algorithms, features and overall platform performance. Any such internal use will be subject to our Privacy Policy and, where applicable, our data-processing obligations to you.

If you require that your Customer Content not be used for model training or service improvement beyond your own account, this must be explicitly addressed in a separate written agreement between you and PreSeen. In the absence of such an agreement, the license described in this section applies.

You are solely responsible for your Customer Content and for ensuring that you have all necessary rights, licenses, consents, and permissions to upload and process such content through the Services. You must ensure that your Customer Content, and your use of the Services with respect to such content, comply with all applicable laws and regulations, including those related to data protection, privacy, and intellectual property.

If your Customer Content includes personal data about individuals, you represent and warrant that such data has been collected and is being processed in compliance with applicable data protection laws, and that you have provided any necessary notices and obtained any necessary consents that allow PreSeen to process the data as described in these Terms and our Privacy Policy.

Unless we have a separate written agreement that expressly allows it (for example, a Business Associate Agreement under HIPAA), you must not use the Services to upload or process categories of data that are subject to heightened legal protection. This includes data that qualifies as Protected Health Information under HIPAA or similar healthcare privacy laws, biometric identifiers or biometric information regulated by laws such as the Illinois Biometric Information Privacy Act, government-issued identification numbers such as Social Security Numbers or national identity numbers where their use is not strictly necessary and legally permitted, and other highly sensitive personal data such as unmasked financial account numbers or precise geolocation information, except where such information has been properly anonymized or pseudonymized so that individuals can no longer be identified.

You are solely responsible for ensuring that the data you submit through the Services does not fall into these restricted categories and for any consequences if it does. If you are unsure whether particular data is permissible, you should either refrain from uploading it or obtain appropriate legal advice before doing so.

You may use the Services only for lawful purposes and in accordance with these Terms. You must not use the Services in any way that violates applicable laws or export-control requirements, or that is intended to exploit, harm, or attempt to exploit or harm any person, including minors.

You must not submit content that is unlawful, infringing, deceptive, defamatory, obscene, hateful or otherwise objectionable, or that promotes violence, self-harm, harassment, discrimination, or criminal activity. You also must not use the Services to build, train, or evaluate a product or service that is substantially similar to or directly competes with PreSeen, to benchmark PreSeen in a misleading way, or to treat the platform as a general-purpose file-storage or content-delivery system unrelated to data, machine-learning, or AI workflows.

You must not attempt to bypass, disable or interfere with any security, authentication, or usage-limit mechanisms, including by sharing accounts or credentials inappropriately, manipulating traffic, probing or scanning our systems, or attempting to gain unauthorized access to any accounts, data, or networks. Any use of the Services for spam, malicious code distribution, denial-of-service attacks, or other abusive behavior is strictly prohibited.

We reserve the right to investigate suspected misuse, to suspend or terminate access where we reasonably believe a violation has occurred, and to report unlawful activity to relevant authorities where we are required or consider it appropriate to do so.

We use commercially reasonable technical and organizational measures designed to protect your data from unauthorized access, use, alteration or destruction, as further described in our Privacy Policy. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You acknowledge that you provide information to the Services at your own risk. If we become aware of a security incident that affects your data and that is not caused by your own actions or misuse, we will notify you as required by applicable law and will take reasonable steps to mitigate the impact.

The Services may rely on PreSeen-managed models, third-party models, or a combination of both to generate Outputs. AI-generated Outputs are probabilistic by nature and may be incomplete, inaccurate, biased, or otherwise unsuitable for your particular use case. You are solely responsible for reviewing and validating Outputs before using them in production, commercial, safety-critical, or other high-risk contexts, and for determining whether and how to rely on such Outputs.

We may also use third-party infrastructure or API providers to support the Services. Your use of certain features may therefore be subject to additional model-specific or provider-specific terms and acceptable-use policies. Where relevant, we will provide or link to those terms, and by using the relevant features you agree to comply with them.

PreSeen does not guarantee the accuracy, completeness, or fitness for any particular purpose of any Outputs generated by the Services.

All rights, title, and interest in and to the Services, including software, models, algorithms, documentation, user interface and user experience design, and any other materials provided by or on behalf of PreSeen (excluding your Customer Content), are and will remain the exclusive property of PreSeen Inc. and its licensors. The PreSeen name and logo, and all related names and marks, are trademarks or service marks of PreSeen Inc. or its affiliates. You are not granted any rights or licenses in or to any of these trademarks, except as necessary to identify PreSeen as the provider of the Services you use.

Your use of the Services does not transfer any ownership rights in our intellectual property to you. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any part of the Services except as expressly permitted by these Terms or by written permission from us.

If you choose to provide us with any feedback, suggestions or ideas regarding the Services (“Feedback”), you acknowledge that we may use such Feedback for any purpose without obligation to you. You grant PreSeen a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate the Feedback into our products and services without any restriction or compensation.

The Services may contain links to or integrations with third-party websites, services, tools, datasets, or models. These third-party resources are provided for your convenience only. We do not control and are not responsible for any third-party content, policies, or practices, and the inclusion of a link or integration does not imply endorsement by PreSeen.

If you choose to access or use third-party sites or services in connection with the Services, you do so at your own risk, and your interactions with third parties are solely between you and the relevant third party, subject to their terms and privacy policies.

We may suspend or terminate your access to all or part of the Services at any time, with or without notice, if we reasonably believe that you have violated these Terms or applicable law, exceeded permitted usage limits, posed a security or fraud risk, failed to pay applicable fees, or if we decide to discontinue the Services in whole or in part.

You may stop using the Services at any time. If you are the holder of a paid plan, you may cancel or downgrade your plan in accordance with the instructions provided in your account or applicable order documents.

Upon termination or suspension of your access, the license granted to you under these Terms will immediately cease. We may retain, delete or anonymize your Customer Content in accordance with our Privacy Policy and any applicable data-processing or enterprise agreements with you. Provisions of these Terms that by their nature should survive termination (including ownership provisions, disclaimers, limitations of liability, and indemnity obligations) will continue in full force and effect.

You are responsible for exporting your Customer Content before your access ends, where such export is available. For some enterprise customers, we may agree in writing to provide a limited post-termination retrieval window, but we are not obligated to do so unless expressly agreed.

To the fullest extent permitted by law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, whether express, implied, statutory or otherwise. PreSeen expressly disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability.

We do not warrant that the Services will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Services or any related servers are free of viruses or other harmful components. You are responsible for implementing appropriate safeguards, such as backups and validation checks, to protect your systems and data.

To the maximum extent permitted by law, in no event will PreSeen Inc., its affiliates, directors, officers, employees, agents, or licensors be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, business interruption, or loss of goodwill, arising out of or in connection with your access to or use of, or inability to access or use, the Services, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.

You agree to defend, indemnify and hold harmless PreSeen Inc., its affiliates, directors, officers, employees, agents and licensors from and against any claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

your use of or access to the Services; your Customer Content, including any allegation that it infringes or misappropriates the rights of a third party or violates applicable law; your violation of these Terms or of any applicable law or regulation; or any dispute between you and a third party relating to your use of the Services.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

If you believe that any content made available through the Services infringes your copyright, you may submit a notification under the United States Digital Millennium Copyright Act (“DMCA”) to our designated agent.

Your notification must comply with the requirements of 17 U.S.C. § 512(c)(3). Upon receiving a valid notice, we may remove or disable access to the allegedly infringing material and may take other actions as appropriate, including termination of accounts of repeat infringers.

These Terms, and any dispute or claim arising out of or relating to them or the Services, will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles.

You agree that any legal suit, action, or proceeding arising out of or relating to the Services or these Terms shall be brought exclusively in the state or federal courts located in the State of Delaware, and you consent to the personal jurisdiction and venue of such courts.

These Terms, together with our Privacy Policy and any applicable order forms or separate written agreements, constitute the entire agreement between you and PreSeen regarding the Services and supersede all prior or contemporaneous understandings or agreements, whether written or oral, relating to the Services.

We may update or amend these Terms as described in Section 1. If there is a conflict between these Terms and any separately signed agreement between you and PreSeen, the signed agreement will control for the conflicting subject matter.

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

These Terms are written in English. If we provide a translation, it is for convenience only, and the English version will control in case of any conflict.